Are you using a Supported Version of Scribe Insight? If not, you are at risk of not being able to receive help when you have an issue. The Scribe Insight 6.5.x platform will be discontinued the end of June 2011 (**please see update below). What does this mean to you? If you are running on Scribe Insight 6.5.x or older, you will not receive support for your installation. Scribe Technical Support will not be able to deliver new hotfixes and will have limited ability to replicate your issues in house. Simply put, if you value your Scribe Insight deployment, you need to upgrade. Why not upgrade and take advantage of the innovative features that the Insight 7 platform provides, especially the coveted Multi-Target functionality that will dramatically simplify your integrations. As long as you are on current Maintenance, you can upgrade to Insight 7.0.2.
**UPDATE: Due to the number of customers who responded to this upgrade reminder, we are pleased to extend support through the end of August, 2011. This will allow ample time for those who have delayed their upgrade to complete it over the upcoming months.
In general, it is important to plan on doing regular upgrades to stay current with all of your business applications. Plan for it. Budget for it. And please refer to the Scribe Support Policy to learn more about how we determine when a product will become discontinued or end of life. You can also refer to the Scribe Supported Versions to verify the support plans for each version.